Lumentruss is committed to taking all appropriate measures to ensure the security of the information it holds and to protect the personal and confidential data it collects and processes. This privacy and personal data management policy demonstrates this commitment and is developed in accordance with the requirements of applicable laws, including Quebec’s Act respecting the protection of personal information in the private sector, the General Data Protection Regulation (GDPR) in Europe, as well as relevant Canadian and American laws.

The purpose of this policy is to inform users of our services, including the main site lumentruss.com, as well as the TrussID, TrussAI, and ShopDrawing applications, about our data management and processing practices. It explains how we collect, use, retain, and protect your personal information.

By using TrussID and TrussAI, you acknowledge that you have read, understood, and accepted our personal data processing practices as described in this policy. Upon your first login to these services, you will be prompted to explicitly accept this policy. If you refuse, the session will automatically close, and you will not be able to access the concerned services.

When using ShopDrawing, you are required to provide certain mandatory personal information (name, email address, and phone number) to generate the PDF of your industrial designs. You have the option to disable Google Analytics via a dedicated setting. By continuing to use ShopDrawing, you accept the personal data processing practices related to this service, as described in this policy.

By browsing lumentruss.com, you consent to the use of cookies and the personal data processing practices described in this policy. You can manage your cookie preferences through your browser settings or the options available on the site.

Lumentruss reserves the right to update or modify this privacy policy without prior notice. In case of changes, the “Last updated” date at the top of this page will be adjusted. We encourage you to regularly review this policy to stay informed about our practices.

• Contact and Information Request Forms: When you fill out a form on our site, we collect the information you provide, such as your name, email address, phone number, and any other relevant information to respond to your request.
• Cookies and Similar Technologies: We use cookies, including Google Analytics, to gather information on how users navigate our site, including pages visited, time spent on the site, and navigation paths. This data may include your IP address, browser type, and other technical information.

• Google Analytics Cookies: We use Google Analytics to analyze the usage of our applications.
• Conversations with TrussAI: Interactions with our virtual assistant TrussAI are collected anonymously. Conversations are associated with your company without identifying individual users. No personal information such as name or email address is collected in this context.

• ShopDrawing creation form: When using ShopDrawing, we collect personal information necessary to generate PDF files of your industrial designs. The data collected includes:
• Name (mandatory)
• Email address (mandatory)
• Phone number (mandatory)

These details are recorded in our database solely to allow you to regenerate the PDF or make subsequent modifications.

• Google Analytics Cookies: ShopDrawing also uses Google Analytics to collect data on the application’s usage, similar to that collected on Lumentruss.com. You have the option to disable Google Analytics via a dedicated setting in the application.

Users do not need to manually create an account for TrussID, TrussAI, or ShopDrawing. When requesting a quote from our representatives, an account is automatically generated for your company. To use TrussID and TrussAI, you must explicitly accept the terms of use upon your first login.

The collected data is used for the following purposes:

• Responding to your requests: The information provided via contact forms and ShopDrawing allows us to answer your questions, generate the required PDF files, and provide the requested services.
• Improving user experience: Cookies help us understand how users interact with our site and applications to enhance our services.
• Enhancing TrussAI: Anonymized conversations with TrussAI are stored to improve the assistant’s responses and provide an optimal experience.
• Security and integrity: Ensuring that only authorized users access information relevant to their company.
• Marketing and communications: If you have consented to receive communications from us, we may use your information to send you news, promotions, and information about our products and services.

• Contact Forms and ShopDrawing: The collected information is retained as long as necessary to provide the requested services, allow you to regenerate PDFs or make modifications, and ensure appropriate follow-up.
• Cookies: Google Analytics cookies are retained for one week. You can delete them at any time via your browser settings.
• Conversations with TrussAI: Conversations are stored anonymously and retained as long as necessary to improve the service.

Your data is stored in our application’s database, hosted on secure servers. Google Analytics cookies and OpenAI services may involve the transfer of data to the United States or other countries. By using our services, you consent to your data being processed in these countries, acknowledging that data protection laws may differ from those in your jurisdiction.

Lumentruss does not sell or rent your personal information to third parties. However, to provide and improve our services, we share certain data with trusted third-party providers:

• Google Analytics: We use Google Analytics on lumentruss.com, TrussID, TrussAI, and ShopDrawing to collect data on the use of our sites and applications. This information helps us improve our services and understand user needs. The collected data may be transferred and stored on servers located in the United States or other countries. Please refer to Google’s privacy policy for more information.
• OpenAI: Conversations with TrussAI are processed by OpenAI’s API. Your messages are transmitted to OpenAI to generate responses. OpenAI may process and store this data in accordance with its own privacy policy. Please refer to OpenAI’s privacy policy for more information.

Information collected via Contact Forms and ShopDrawing may be internally shared with relevant teams to process your request and provide the required services. We do not share this information with third parties without your consent unless required by law.

We implement technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Access Controls: Only authorized employees and authenticated users can access relevant information.
• Data Isolation: Users can only access information relevant to their company in TrussID and TrussAI.
• Encryption: We use security protocols such as SSL/TLS to protect data transmitted online.
• ShopDrawing Data Protection: Personal information collected via ShopDrawing is securely stored and used only for the specified purposes.
• Conversation Protection: Conversations with TrussAI cannot be viewed via the user interface and are only accessible to the IT team for service improvement purposes.

However, due to the nature of the internet and the third-party services used (like Google Analytics and OpenAI), inherent risks exist in transmitting data online. By using lumentruss.com, TrussID, TrussAI, and ShopDrawing, you acknowledge being aware of these risks.

Before implementing any new project or system involving the collection, use, disclosure, retention, or destruction of personal information, Lumentruss will conduct a Privacy Impact Assessment (PIA) when the project presents a risk of serious harm to privacy. This assessment aims to identify, analyze, and mitigate potential risks to personal data protection related to our activities and services, in accordance with Quebec’s Law 25.

Once the purposes for which your personal information was collected are achieved, lumentruss is committed to securely destroying, erasing, or anonymizing this information in accordance with applicable laws. Anonymization involves irreversibly transforming personal information so it can no longer be associated with an identifiable person. We follow recognized best practices to ensure that anonymized data does not allow individuals to be re-identified.

In the event of an incident compromising the confidentiality of your personal information, and if this incident presents a risk of serious harm, we will inform you as soon as possible in accordance with applicable laws. We will also notify the competent authorities, including Quebec’s Commission d’accès à l’information.

We use cookies to enhance your user experience and collect analytical data via Google Analytics on lumentruss.com, TrussID, TrussAI, and ShopDrawing. Cookies may also be used for marketing purposes if you have consented to receive such communications.

• lumentruss.com: You can manage or disable cookies at any time via your browser settings or the options available on the site.
• TrussID and TrussAI: You can manage your cookie preferences via the dedicated interface in the application.
• ShopDrawing: You have the option to disable Google Analytics via a dedicated setting in the application. This will not affect your ability to use the service to generate PDFs.

Please note that disabling cookies may affect the functionality of our services.

• Access: You have the right to request access to the personal information we hold about you.
• Correction: If you believe the information we hold is inaccurate or incomplete, you can request its rectification.
• Deletion: You can request the deletion of your personal data, subject to legal retention obligations.

To exercise these rights, please contact us at: [email protected].

• TrussID and TrussAI: You can withdraw your consent at any time via the dedicated interface in the application. Note that withdrawing consent will result in access to the concerned services being blocked. A record of your acceptance and any subsequent withdrawal will be retained.
• ShopDrawing: You can disable Google Analytics via the dedicated option. However, to generate the PDF, you must provide your name, email address, and phone number. By providing this information, you consent to its use in accordance with the purposes described in this policy.

If you wish to learn more about how OpenAI or Google process your data or exercise your rights concerning information processed by these third parties, please consult their respective privacy policies and contact them directly if necessary.

You have the right to receive your personal information that you have provided to us in a structured, commonly used, and machine-readable format. This right allows you to transfer this data to another service provider or data controller without hindrance from us when technically feasible. To exercise this right, please contact us at [email protected].

If you have a complaint regarding the protection of your personal information or our compliance with this policy, please contact us:

Email: [email protected]

We are committed to addressing your complaint diligently and responding to you within a maximum of 30 business days.

Email: [email protected]

Lumentruss

Groupe Erau Inc.

5905 chemin de la Côte-de-Liesse Saint-Laurent, QC H4T 1C3

+1 855 384-3384

+1 888 653-3533

This policy is governed by the applicable laws of Quebec, Canada, the United States, and the European Union, including Quebec’s Act respecting the protection of personal information in the private sector and the General Data Protection Regulation (GDPR).

We thank you for your trust. Your privacy is important to us, and we are committed to protecting your personal information in accordance with applicable laws and regulations.